Refund Policy –

Vplug

At Vplug, customer satisfaction is a priority. However, due to the digital and instant nature of our services, all successful purchases are final.

✅ When Refunds Are Allowed

• No SMS received
• Major technical issues reported within 72 hours
• Issue not resolved within 72 hours

❌ Non-Refundable Cases

• Service already used or credited
• Platform or user-side issues
• Request made after 7 days

📨 How to Request

Email: support@vplug.ng

Include your order ID, affected number/service, and a brief issue description. Screenshots help.

⏳ Refund Processing

Refunds may be returned to the original payment method or as Vplug credit. Processing times depend on your provider.